Store Policies

Shipping Policy

Orders will take around 5 business days to produce, (excluding weekends and public holidays), so you can expect to receive your order within 2 weeks! Slight delays are to be expected during the festive seasons, sale periods, and other major holidays in Singapore.

Direct courier delivery via our courier delivery partner J&T Express and NinjaVan for local deliveries is complimentary with a minimum spend of S$75 For purchases below S$75, we charge a nominal fee of S$5.

All deliveries come with tracking details, and you’ll receive an email notification from us, together with your tracking details, once your items get dispatched.

Self-Collection

Aside from delivery, we do offer self-collection at Upper Thomson MRT Station (TE8), Sembawang MRT Station (NS11), and Beauty World MRT Station (DT5). Do checkout with these options and contact us on Instagram @ethiscentials so that we can arrange for a time to pass you your order.

Return Policy

To give customers a peace of mind, we are allowing returns within 30 days of the purchase date. Ethiscentials is confident in our products' quality and we believe that everyone will be satisfied with what they purchased. However, if you do feel the need to return a product, do reach out to us, and we'll be happy to sort it out for you.